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We are a company that operates in several countries. How much effort is required to translate our digital advisors?

Very little! You can use the in-place advisor editing feature of SMARTASSISTANT. Just select the element you would like to translate, define the source and the target languages, and translate the element.

If you need to translate multiple elements in several advisors, you can export the advisor content in the XLIFF format (XML Localisation Interchange File Format), an XML-based format, to translate the elements with a translation software. The translated XLIFF files can then be uploaded back to SMARTASSISTANT.

Can I use SMARTASSISTANT in my mobile app?

You can include SMARTASSISTANT advisors in your apps via the web view component.

In a short time, we will publish a Public API that will allow you to integrate advisors directly in your mobile app.

Does SMARTASSISTANT support product bundles?

With SMARTASSISTANT Product Bundles you can display bundle items and have the flexibility to decide whether you want the bundles to be pre-configured or generated dynamically.

How can I integrate the solution on the website?

Simply drop a few lines of JavaScript code into a webpage and you're good to go.

Because you can manage your digital advisor directly via SMARTASSISTANT instead of editing site code, you don't have to involve your IT department in every minor change (e.g. changing the Q&A flow).

Reduce errors and get started quickly.

More power to you!

Can I see the reports of answered questions?

SMARTASSISTANT comes with powerful analytics as well as data monitoring, process monitoring, and behavior monitoring capabilities to tell you not only what your customers choose, but also why they choose as they do.

What is SMARTASSISTANT?

SMARTASSISTANT is the most comprehensive and complete SaaS solution you can use to create digital advisors.

If you want to assist your visitors as they decide which product or solution is best for their specific needs, SMARTASSISTANT is for you. If you want to help them find relevant information to solve issues quickly, SMARTASSISTANT is for you. Your visitors will certainly thank you for that.

SMARTASSISTANT started out as Guided Selling technology and has evolved into a comprehensive Digital Advice Suite that provides varied decision-support solutions for different business departments and different stages of the customer life-cycle, from acquisition to retention.  It offers many features and functionalities to help you grow your business and your satisfied customer base.

You can use SMARTASSISTANT to build, design, monitor, analyze, and optimize your digital advisors via one integrated platform without any programming skills! This is your all-in-one solution.

Does SMARTASSISTANT work on a mobile device?

Responsive designs make sure that SMARTASSISTANT digital advisors work on tablets and smartphones. Whenever the screen is resized, the product advisor adapts smoothly for an excellent, consistent user experience across all devices and channels.

How is SMARTASSISTANT different?

One of the main advantages of SMARTASSISTANT is that it allows you to be in control. Setting up a digital advisor is very simple and you can see the results immediately.

Unlike in-house development projects, SMARTASSISTANT won't clog up your resources. And you don't need to be a programmer to get started. The Advisor editor with WYSIWYG interface guides you through every step of the way to transform your idea into a beautiful and useful digital advisor - in less time, with less hassle.

We know that every business is different. That's why the SMARTASSISTANT Digital Advice Suite grows with your business and offers multiple solutions for your particular business needs. There are several customization options to make sure that your digital advisors look and behave just like you want them to.

Download: BUILD OR RENT? Making the Best Decision on Your Guided Selling Solution

Where are your offices?

We have regional offices in Vienna, New York, Sunnyvale, London, and Wroclaw.

Visit our contact page to find a local office near you.

How flexible is the UX/UI?

You have full control over HTML markup, CSS styles and JS behavior.

How much does SMARTASSISTANT cost?

Our pricing is primarily based on the number of advisor starts per month.

This is so you get a solution that is perfectly suited to your specific business needs, strategy and requirements.

Contact us to talk about your requirements.

I want to join your team. How can I apply?

The easiest way is to apply via our careers page. There you'll find all open positions and can apply directly to those that interest you.

What integrations do you provide?

We like who you like. SMARTASSISTANT seamlessly integrates with popular e-commerce platforms and technologies.This allows you to build, extend, and integrate your SMARTASSISTANT product advisors into your store with ease.

Browse the SMARTASSISTANT Ecosystem

How do I get started?

The best way is to start with a free 30 day trial so you can explore SMARTASSISTANT's features.

Once you've signed up, our onboarding team will get in touch with you to help you make the best of your 30 day trial. They'll be available whenever you have a question or need help. Working with you, they will assess your business needs to ensure that you get the best solution for your business requirements and goals.

I'd like to feature SMARTASSISTANT in an article. What's the best route for doing so?

The direct route is the best route.

Simply contact us via the contact form and let us know about your plans and how we can support you

How many SKU’s can you handle?

A few clients have advisors using up to 20 000 SKUs, but SMARTASSISTANT can handle much more.

Why should I use SMARTASSISTANT and rather than building my own solution from scratch?

A custom-built solution certainly comes with benefits, one of them being that you can customize it to your exact specifications. However, the decision to code a digital advisors from scratch is often a knee-jerk reaction to having a development team filled with experienced and motivated programmers.

Oftentimes, the complexity, total effort, and investment required are usually grossly underestimated. Some of the companies that ended up deciding on SMARTASSISTANT started out with a custom-built solution only to realize that the result was not satisfying and difficult to maintain. They reported that instead of having invested time into learning how to specify and build a solution from scratch, their time had been better spent filling orders or developing their core product. It ended up being a lot of work that only ended in a headache: Delayed deadlines (>12 months), exceeded budgets (avg. +200%), and sub-par results (e.g. low user acceptance and advice quality). These are crucial risks to consider.

The total cost of hard-coded solutions can far exceed the potential return on investment. You need to have access to a wide array of expertise and a great amount of foresight to build an effective, high quality solution. This involves knowledge of topics such as human decision-making and psychology, subtle influences on choice, user interface and interaction design, data management, intelligent recommender systems and analytics systems. Any successful solution not only has to look easy-to-use, it has to be easy to maintain.

Digital Advice doesn't work in a build-once-and-forget-it mode. We hear from clients who spent time and money to build great looking solutions that the advisors didn't perform well. The solutions weren't capable of growing with the company, didn't meet user expectations, were too complex and difficult to maintain, and therefore were outdated and scrapped soon after launch. You'll need a well-planned, scalable, and sustainable solution that can adapt quickly and flexibly to changes in the market as well as evolving user expectations. Anything else will inevitably hurt your business.

Much time is often lost during building and laying the foundations for the solution rather than focusing on the company's core competencies and primary goals.

SMARTASSISTANT helps you to take the guess work out of creating successful digital advisors. Instead of fumbling around with building core functionalities, you can leverage a standard software that already comes with the functionalities you need or have not yet thought of - all out of the box. You'll be able to benefit from years of experience and proven best practices that will allow you to use your resources more effectively.

Years ago, hard-coding digital advisors was your only option. Today this is no longer necessary. Just remember how setting up and managing a professional-looking website required a lot of heavy-lifting and millions lines of code. Now, with hosted e-commerce platforms and CMS technologies, this is almost unheard of. The same goes for Digital Advice solutions.

It all comes down to whether or not you have the resources to build your digital advisors from the ground up. Is it worth investing your time to build a custom solution, or is your team's time better spent on your core?

These questions are for you to answer. We can only provide food for thought.

How do you hire future team members?

At SMARTASSISTANT, we hire curious talents who have unique perspectives: people who want to learn and grow with us. In most cases, this involves 3 steps:

1) Application review - Our recruiters review your application and if it is a good fit, they will schedule a call with you to tell you more about the position. They will also provide you with tips on how to prepare for the next step. Depending on the position we are looking to fill, this can involve working on a short assignment or sample tasks.

2) Video call / Onsite interview - This meeting with your potential manager gives us a chance to get to know you and will last around 30-60 minutes. Feel free to ask some questions and learn more about the role.

3) Decision - After the meeting, the hiring team will review your application and interview. If they recommend a hire, you may be asked for references by former employers. In some cases, the management team may want to get to know you and will schedule a 30 minute follow-up call with you. You'll be able to learn more about the company's vision and goals. If the hire has been approved, we will make you an offer.

We are always aiming at making the process as fast and easy as possible, which is why the steps might vary slightly depending on the position. Give it a shot!

Do you guarantee uptime? What's your SLA?

Having many large clients, we know that speed, reliability, and scalability matter. Our digital advisors run on super fast servers in the cloud, serving thousands of customers per minute.

This is how we can guarantee high availability (99,8% or 99,9% depending on your contract) and fast response times.

How do SMARTASSISTANT digital advisors work?

Similar to a knowledgeable human advisor, digital advisors listen to users first to understand their needs. Then, they educate and inform them about benefits and features, and suggest products or solutions that match their specific needs.

Here you can check out several examples of digital advice solutions in use at different companies. Their 3 main directives are:

1. Understand consumer needs: engages users in a need-oriented, interactive dialogue and asks them a few questions about their preferences, wants, and haves to discover apparent and latent needs. This approach is a great way for you to understand the factors that matter to your users and create a more personalized experience.

2. Talk about value: integrates contextualized information to help users understand the full impact of their choices and further assist them in their decision-making process. By eschewing the dizzying technical jargon often found in product descriptions and engaging with users on a more relatable, less technical level, you're able to point out direct benefits of your products or solutions that might otherwise go unnoticed. This also presents you with opportunities to sell on value rather than price and upsell without being pushy.

3. Recommend suitable products or solutions: analyzes the users' inputs to dynamically generate tailored recommendations. Shoppers don't have to sift through dozens of pages to discover the one great solution, but instead can concentrate their focus on a selection of products that are relevant to their needs.

You are able to make the user's experience less confusing or tiring, leading to increased decision confidence and fewer drop outs.

Some benefits:

  • Seamlessly communicate your value proposition
  • Help users find out why a product or solution is best for their unique situation
  • Engage users - keep their attention and show the them the next step
  • Create a more pleasant shopping experience
  • Lead shoppers closer to a decision
  • Reduce complexity - make deciding easier
How long does it take to create and go live with a digital advisor?

This depends on the number of questions you want to integrate and the complexity of the decision paths you want to set up. Some clients create advisors within a couple of hours and optimize them as they move forward, some spend 4-6 weeks perfecting their advisors before they go live.

We know that time is money in a fast-paced environment, which is why SMARTASSISTANT makes it a quick and effortless process to create digital advisors. Your knowledge, best practices, and unique style in advising your customers can be captured using the easy-to-use WYSIWYG Advisor configurator.

Some of the things you can do:

  • add and edit questions and answers
  • rearrange elements via drag-and-drop
  • create simple and complex rules
  • map nested decision paths
  • integrate multimedia content
  • translate advisors

This all can be done by business users with a few clicks and without the need for programming skills or development effort. You can create digital advisors by following these 4 basic steps:

  • Upload a CSV file with products, offers, or solutions
  • Define questions, answers, the flow, and business rules via the WYSIWYG drag and drop enabled interface
  • Apply an existing design template or design the digital advisor with the design editor
  • Paste a few lines of JS code into your website and take your digital advisor live!
  • It's as simple as that - Go ahead and take SMARTASSISTANT for a test-drive with a 30-day free trial!
Can I integrate SMARTASSISTANT with my analytics solution to track the advisor performance?

Yes, you can tag our markup with your tracking tags. Or we can do it for you.

Another method: you tell us which JS functions of your web analytics solution we should call at which events - and we will set it up for you (e.g. calling your function foo() with defined parameters, when a user selects a specific answer, clicks on a specific element)

How is SMARTASSISTANT better than regular filters or faceted search?

Filters and faceted navigation are often used interchangeably because they share the same goal: helping people narrow down a large sets of options according to defined criteria.

They do this well if the filters or facets match the dimensions that are relevant to the user. Filters and facets are feature-focused, not need-oriented. They add additional interaction costs as they are sometimes not meaningful and require users to comprehend the labels presented to them. This reveals one of their main drawbacks: you need to implement a system that the average user can navigate effectively. They are also often counterintuitive, too inflexible, and generally ineffective for non-expert users. They can quickly make potential customers feel lost.

Keep in mind that not all users are experts. This is precisely what differentiates SMARTASSISTANT digital advisors from filters and faceted search.

SMARTASSISTANT digital advisors follow a strictly need-oriented paradigm that more closely aligned with the user's mental model when searching for products that fit their needs. When making a decision, most users (especially non-expert users) start with their needs ("I want to do x, y, and z"), not with product features ("I need feature a, b, and c").

But these are not the only differences:

  • No frustrating empty result sets - you can display alternatives when there is no exact match
  • Informative - you can engage in more sophisticated and more effective value communication based on the user's needs
  • Multiple navigation routes - you can define complex Q&A flows that dynamically adapt to the user's previous selections
  • Intuitive experience - you can talk directly with the user and create a more personal and natural advice experience
  • Result explained - you can explain how and why a presented result fits the user's needs See how you can make your filters more meaningful with Need-based filters
How can I come up with the right questions?

SMARTASSISTANT digital advisors are usually configured by the company's experts. These can be product managers, marketers, sales reps, or other employees who know their products and their users' decision-making process.

SMARTASSISTANT allows these business users to define the questions, the underlying advisor logic, and the advisor flow in an intuitive interface. There’s no dirty hacking, inflexible product-to-answer mapping, or fumbling with code.

If you're not sure which questions to ask, you can access jumpstart templates that are available in several product categories. You can also get in touch with our SMARTASSISTANT Solution partners who will support you in defining a strategy and finding the appropriate questions to ask.

Additionally, you will have access to performance best practices, advisor analytics and insights, A/B testing, and advisor monitoring to assist you as you optimize your digital advisors over the course of time.

Is the content in the advisor indexable for Google?

SMARTASSISTANT digital advisors are usually integrated via JavaScript. As long as you're not blocking Googlebot from crawling your JavaScript or CSS files, Google is generally able to render, understand and index the content in your digital advisors.

Here are some tips on How to Make Your Digital Advisors SEO Friendly.

Why should I use SMARTASSISTANT?

The spread of digital access to information has led to an explosion in the volume of information and number of choices available. They have certainly increased our chances of discovering exactly what we want, but they have also made it harder to find that needle in the haystack, that exact product or solution that perfectly fits our needs.

Several studies have shown that having more choice doesn't necessarily lead to more satisfaction; it leads to indecision and inactivity, which has a huge impact on your customer's happiness. People have a hard time making decisions if they do not see the immediate benefits, especially if they can't see how a product or solution meets their needs. The no-decision rate tends to be even higher when the differentiation between options is extremely small.

Imagine 50 competing products that share the same basic features, functions, and benefits. If people are left alone during this decision process without advice and guidance, they will take longer to make their decision, do some outside research, postpone the decision indefinitely or make a decision they might end up regretting (and ultimately blaming the negative experience either on the product or you). Maintaining the status quo is not an option if you care about customer experience, differentiation, and business growth.

That's why SMARTASSISTANT Digital Advice Suite allows you to take an active role in guiding your visitors through their decision making process in a need-oriented way. SMARTASSISTANT is all about enabling businesses to help their visitors make the best decision - right then and there. Digital advice is a strong, worthwhile differentiator - especially given the rapid digitization of our daily lives.

Our clients experience:

  • High customer satisfaction
  • Valuable up-selling opportunities
  • Fuller carts and higher order values
  • 30-70% increase in sales conversion
  • 20% or more revenue increase
  • 10% reduction in product returns
  • Increased customer retention
  • Decrease in the number of abandoned baskets

Are you convinced? We certainly are.

Our product data is rather poor. Do you offer services to optimize it?

Complete product data increases confidence and trust and accelerates your buyers' decision-making process. This is why your digital advisor's performance and user acceptance relies on consistent, structured data.

Example: Structured product data 

We have a few tips to help you get your product data in shape in order to create high quality content.

  1. Missing product data
    We partner with data providers who offer services to provide you with basic product information in varied product categories
     
  2. Your product data is inconsistent
    We offer data services to cleanse and enhance your product data.

    a) Site scraping: we access different sources programmatically, including your website, to extract information and add it to your data feed

    b) Data Filling: we fill in the gaps in your data feed Contact us for more information about our Data consolidation and cleansing services.

How does the recommendation process work?

The powerful Advice engine is the heart of our technology. It analyzes the shopper's input and applies a variety of configurable algorithms to identify and recommend the best-fitting products, solutions or content.

And your users are guaranteed to receive results: if there are no 100% matches, the Product Advisor engine generates a list of close alternatives and always explains why products were suggested.

What languages are supported?

There are about 6,500 languages spoken in the world and your digital advisors can be set up in any language you like. You can also quickly translate your digital advisors from a source language into a desired target language, either by using the in-place translation feature or by uploading your translation files.

Do I have to map each product to the answers?

Unlike other solutions, SMARTASSISTANT doesn't rely on inflexible product-to-answer mapping but instead applies a dynamic approach that gives you more flexibility and reduces maintenance effort, e.g. when new products or answers need to be added.

You can associate each answer with a rule that determines how selecting it should influence the result. The Advice engine will do the rest for you. It intelligently identifies the best matching products and solutions to display and will rank the items according to how well they match the user's stated needs.

What shop systems do you support? Does it work with...?

SMARTASSISTANT plays nicely with any shop system. That gives you the flexibility to add a few lines of JavaScript code on a website, because that's all it takes to publish SMARTASSISTANT digital advisors and introduce them to the world.

This includes SAP hybris, Magento, Salesforce commerce cloud, Woocommerce, Shopify, Bigcommerce, IBM Websphere, Ubercart, interhop...

SMARTASSISTANT also provides direct integration with selected shop systems - Discover them here

Do I need to have technical knowledge to create a digital advisor?

Nope. You don't have to be a programmer or UI Design expert to create or design digital advisors. SMARTASSISTANT was built with you, the end user, in mind.

With SMARTASSISTANT you can create your digital advisors via a WYSIWYG interface, choose existing advisor templates and design themes to get a head start, and adapt them via our visual design editor. It's easy and intuitive!

If you are more advanced (yes, we've thought about you too), you can create your own templates and tailor each interface and interaction element with CSS and JS according to your liking.

In the end, you decide how your advisors should look and how they will work for your visitors. If you need support or want to have your digital advisors managed by the experts, the SMARTASSISTANT Professional Services team and our Solution Partners can help you out. 

How frequently can we update stock information, prices, etc?

This depends on your requirements. Most companies configure SMARTASSISTANT to update the product data feed every hour.

However, if your prices and stock information change more frequently than that, you can reduce the interval to 10 minutes.

Can SMARTASSISTANT remember user sessions?

By default, SMARTASSISTANT sessions are persisted for 30 minutes.

This means that returning users can pick up where they left off, even if they close their browser window. In the Personalization package this duration can be extended up to 2 months.

How are current customers using SMARTASSISTANT?

SMARTASSISTANT is used in various industries and product categories.

Just have a look at the Examples page and read our clients' success stories.

How can I connect my product data?

In the SMARTASSISTANT backend, you can choose to either manually upload you CSV data feed or configure a data fetcher which will automatically retrieve your product data from a defined location, e.g. via HTTP, FTP, Dropbox, Google Drive etc.

Through our data services, we also offer custom configurations that retrieve data from web services (REST/JSON, SOAP) in different formats (XML, JSON, Excel, compressed) and accessed through different protocols (HTTP(S), FTP, SFTP, FTPS, ...)

Can we track purchases?

Yes.

When a shopper clicks on a product in a your advisor, the SKU of that product is stored in a cookie. Whenever the user decides to purchase the product, SMARTASSISTANT checks to see if the SKU of the product being bought matches the SKUs of the products stored in the cookie, and we can attribute this conversion to the usage of the digital advisor.

We are an SMB. Are there any solutions for small businesses?

SMARTASSISTANT is used by businesses of all sizes that realized that they can't afford to be stagnant.

We offer different pricing tiers for different business needs. Each tier unlocks new features and capabilities which means that you get exactly what you need based on your budget.

We've got you covered, whether you are a small business or global enterprise. We also offer a scaled-down Community edition for Digital advice enthusiasts, universities, and non-profit organizations.

Check out Zuvoo, the Freemium edition of SMARTASSISTANT.

How customizable are my digital advisors?

Every part of a SMARTASSISTANT digital advisor can be customized to fit into your website to a T.

You can start from scratch or jumpstart with fully responsive, highly flexible advisor themes that are optimized for all common screen resolutions. You can either use the design editor or modify CSS and JS files to adapt the look, feel, and behavior of your digital advisors.

Which metrics can SMARTASSISTANT track?

Apart from standard metrics such as location, device, browser, and referring source, SMARTASSISTANT tracks many advisor-specific events. These include:

  • Advisor Starts
  • Click-outs
  • Click-outs per visitor
  • Final page reached
  • Conversion Rate (CVR)
  • Click-through rate
  • Comparison starts
  • Average Session Duration
  • Bounce Rate

Additionally, SMARTASSISTANT can track many custom events such as page navigation, clicks on specific buttons, etc.

How do I install SMARTASSISTANT?

As SMARTASSISTANT is a software-as-a-service solution, you don't have to install anything to use digital advisors.

Sign up, receive access to the SMARTASSISTANT Platform and get started building your digital advisors.

However, if you want to use SMARTASSISTANT as a self-hosted installation, just contact us for more information about SMARTASSISTANT Standalone.

I want to use digital advisors at the POS. Where can I get the devices from?

We partner with leading providers of retail point-of-sale and kiosk integrated systems. Have a look at our partner network or contact us for more information.

Can I integrate multimedia content such as video or audio?

Sure, you can use videos and audio in your advisors.

However, while SMARTASSISTANT hosts the images in your advisor, you will need to host the videos on a different server.

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