Enhance the product discovery experience
Drive sales and reduce returns with AI Digital sales assistants, your knowledgable online sales reps on digital channels. Help your customers find and browse, compare and consider, and ultimately purchase with limited effort.
Intelligent Guided Selling
Step off the beaten track
Understanding customer intent
Seamless product discovery
Flexible and Agile
Stay on trend
Thanks to SMARTASSISTANT, we’re able to educate and guide our customers in a way that simply wasn’t possible in the past. The Bike Finder cuts through the confusion, gives users confidence in our expertise, and helps them reach the point where they’re ready to go to a retailer with the Trek brand on their minds."
Buying decisions often happen online before a person ever walks through a retailer’s door. It’s essential for a brand to provide the information and tools to help customers make these decisions online.
To create a more engaging mobile experience and offer effortless shopping, we decided to use SMARTASSISTANT's Swipe Advisor interface design for our existing Living Style Advisor. Our goal is to make it easier and more fun for mobile shoppers to discover and explore interesting items on the go.
"The core mantra of LUNA Sandals is "thoughtful simplicity". Our customers love our sandals for the simplicity of design, ease of use and the amount of thought that goes into each and every pair. We owe it to our customers to offer the same thoughtful simplicity with our purchasing process. SMARTASSISTANT allows us to focus on each customer, simplify his or her decision-making process, and increase confidence in the choices made."
As we grew our business and range of models, it started getting harder and harder for customers to choose the right sandal for their activity. SMARTASSISTANT was the answer to our needs. With a series of questions that last less than 2 minutes to answer, our customers now are able to find what they exactly need, compare products and buy.
SMARTASSISTANT provides us with a powerful platform and lots of benefits out of the box. The dynamic decision engine was very easy to configure, enabling us to see results quickly. Thanks to the flexibility of the platform, we were able to translate the interactive advisors into multiple languages and integrate them on over 50 of our country websites.
Interesting resources for you
Find more case studies, articles and whitepapers here