Live Chat & CoBrowsing
Connect with customers in real time
SMARTASSISTANT Live Engagement gives you the opportunity to combine your Digital Advice solution with Live Chat and CoBrowsing capabilities for even more personal, real-time customer support and engagement.
Products Testimonials Block
Upon completing the SMARTASSISTANT digital advisor, shoppers who have sophisticated questions about the recommendations provided or need further assistance can initiate a real-time interaction with an expert via video, voice, phone, or chat to eliminate doubts before reaching a purchase decision.
Offer unique and personalized assistance
The SMARTASSISTANT Live Engagement Solution allows shoppers to initiate a CoBrowsing session with your agents to engage in dual browsing, navigate the site together with the expert, and collaborate on a complex set of purchases such as selecting suitable baby gear items, designing a kitchen, picking furniture for the living room, finding the right mobile plan,...