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Live Chat & CoBrowsing

Connect with customers in real time

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SMARTASSISTANT Live Engagement gives you the opportunity to combine your Digital Advice solution with Live Chat and CoBrowsing capabilities for even more personal, real-time customer support and engagement.

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Live Chat

Eliminate doubts

Upon completing the SMARTASSISTANT digital advisor, shoppers who have sophisticated questions about the recommendations provided or need further assistance can initiate a real-time interaction with an expert via video, voice, phone, or chat to eliminate doubts before reaching a purchase decision.

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CoBrowsing

Offer unique and personalized assistance

The SMARTASSISTANT Live Engagement Solution allows shoppers to initiate a CoBrowsing session with your agents to engage in dual browsing, navigate the site together with the expert, and collaborate on a complex set of purchases such as selecting suitable baby gear items, designing a kitchen, picking furniture for the living room, finding the right mobile plan,...

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Discover the platform

Contact us to learn how digital sales assistants help you increase revenue.

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