Improve the Telco Customer Journey
Deliver personalized experiences that convert. Digital sales assistants drive conversions and increase customer satisfaction through faster and more consumer-friendly tariff selection, guided troubleshooting, service automation, and efficient customer support.
Reduce customer confusion
Cross and upsell effectively
dynamically generated product bundles that are tailored to the consumer's needs.
Increase the appeal and take-up of new data services and avoid price competition.
Service is the new Sales
We needed a way to help decision-makers figure out the best sales and marketing solutions for their specific needs. SMARTASSISTANT was a great choice for us because it's very powerful yet we can create advisors ourselves. They've been an absolute joy to work with.
To create a more engaging mobile experience and offer effortless shopping, we decided to use SMARTASSISTANT's Swipe Advisor interface design for our existing Living Style Advisor. Our goal is to make it easier and more fun for mobile shoppers to discover and explore interesting items on the go.
"The core mantra of LUNA Sandals is "thoughtful simplicity". Our customers love our sandals for the simplicity of design, ease of use and the amount of thought that goes into each and every pair. We owe it to our customers to offer the same thoughtful simplicity with our purchasing process. SMARTASSISTANT allows us to focus on each customer, simplify his or her decision-making process, and increase confidence in the choices made."
SMARTASSISTANT provides us with a powerful platform and lots of benefits out of the box. The dynamic decision engine was very easy to configure, enabling us to see results quickly. Thanks to the flexibility of the platform, we were able to translate the interactive advisors into multiple languages and integrate them on over 50 of our country websites.
Interesting resources for you
Find more case studies, articles and whitepapers here