Choosing the perfect package shouldn't be "confusopoly"
A significant proportion of consumers doesn't understand their data plans.The telecom sector continues to be a driving force behind growth, innovation, and disruption in virtually any industry. At the same time, telecommunication services have become a commodity and customers have grown to expect more for less.
The SMARTASSISTANT Digital Advice Suite offers varied solutions to help telecom companies deliver compelling digital experiences throughout the customer lifecycle. It taps into the true needs of customers to give them the personalized service they expect and interesting options they really need. Win profitable customers, reduce churn rates, drive higher ARPU, and increase the Customer Lifetime Value through faster and consumer-friendly tariff selection, guided troubleshooting, service automation, and efficient customer support.
Avoid online confusopoly
Cross and upsell effectively
Service is the new Sales
Drive more sales
Serve up relevant content
"We needed a way to help decision makers figure out the best sales and marketing solutions for their specific needs. SMARTASSISTANT was a great choice for us because it's very powerful yet we can create advisors ourselves. They've been an absolute joy to work with."
"To create a more engaging mobile experience and offer effortless shopping, we decided to use SMARTASSISTANT's Swipe Advisor interface design for our existing Living Style Advisor. Our goal is to make it easier and more fun for mobile shoppers to discover and explore interesting items on the go."
"The core mantra of LUNA Sandals is "thoughtful simplicity". Our customers love our sandals for the simplicity of design, ease of use and the amount of thought that goes into each and every pair. We owe it to our customers to offer the same thoughtful simplicity with our purchasing process. SMARTASSISTANT allows us to focus on each customer, simplify his or her decision-making process, and increase confidence in the choices made."
"SMARTASSISTANT is a great tool to communicate our brand-specific product benefits, increase our shoppers' purchasing confidence, and up-sell. We've generated increased revenues by up 43% where shoppers used our product advisors."
Swisscom AG, Switzerland's leading telecommunications provider, is one of the most trusted and sustainable brands in Switzerland. The company uses SMARTASSISTANT to take their advice experience online.
DNA Oy is one of Finland's leading telecommunication groups that places special emphasis on the importance of distribution through DNA Stores. To assist store associates during customer interations, DNA equips them with digital advisors on tablets. Read: 4 Ways to Use Digital Advice in your Store
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