• Arcelik
  • Beko
  • Canon
  • Conrad
  • Komplett Group
  • Swisscom
  • West Marine
  • Leroy Merlin
  • LUNA Sandals

Create Better Customer Service Experiences

Customers don't do 9 to 5. They expect to receive customer service and support whenever a question or issue pops up.

With SMARTASSISTANT you can make sure that your customers can quickly discover helpful information.
Digitize your customer care and customer service to diminish contact center frustrations and greatly improve the customer service experience.

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Offer Self-Support and Self-Help

Interact with your customers more effectively.

The more you can digitize the experience, the more satisfied these modern customers will be.

McKinsey and Company found that by digitizing customer care, customer satisfaction could be raised by 33% while cutting costs by 25-35%.

With SMARTASSISTANT Self-Support advisors, your customers are guided through an interactive Q&A flow through which they can find answers to their questions and resolve issues much quicker.

Preempt unnecessary call volumes and reduce low-level, repetitive calls to live agents, making them more efficient and allowing them to focus on solving issues that truly require human contact.

Get started today
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"We needed a way to help decision makers figure out the best sales and marketing solutions for their specific needs. SMARTASSISTANT was a great choice for us because it's very powerful yet we can create advisors ourselves. They've been an absolute joy to work with."

Nancy Nardin, Founder - Smart Selling Tools
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Improve your Service
with Guided Troubleshooting

Traditional troubleshooting methods
are often static and ineffective.

They come with long troubleshooting times, frequent problem escalations, high turnover, staffing requirements, and agent training costs.

This leads to increased expenses and customer dissatisfaction.

SMARTASSISTANT Guided Troubleshooting helps you to empower and train your agents. They are guided through a step-by-step process to quickly diagnose a problem, identify its root cause, and select the right solution or fix.

Tip: The solution can be used online and offline to support mobile service agents.

See a demo
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Digitize your Customer Service
for more satisfying service experiences.

The SMARTASSISTANT Digital Advice solutions for Customer Service help you to improve the customer service experience, reduce costs, and increase problem resolution rates.

Download the Product Overview
Interactive Call Scripting
Guide agents and provide them with additional suggestions and hints as they interact with your customer.
Contact Center Module
Connect your digital advisors with your existing contact center solution through customized interfaces.
CRM Connector
Integrate customer service advisors with your CRM system to enrich existing profiles.
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Start with a free trial
Start with a 30-day free trial to explore how SMARTASSISTANT Platform works. You'll be surprised how quickly you can build, launch and optimize your digital advisors.
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Get support from a partner
Our experienced Solution Partners can help you get started. Just browse through our partner network and find an agency near you.
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Want to talk first?
Schedule a guided demo with our Digital Advice experts. They will take a look at your specific requirements, answer your questions, and will help you define a sustainable Digital Advice strategy.
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Faster answers mean happier customers

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Recommended for you

Find more resources here

Blog
Surviving and Thriving in the Financial Services Industry
Video
IBM Commerce: Closer Look at SMARTASSISTANT - Interview with Markus Linder (CEO)
Guide
How to Drive Attention to your Interactive Product Advisors
Infographic
The 2016 Consumer Expectations Report
Video
What is SMARTASSISTANT Guided Selling? Meet Max - Future Rockstar.
Guide
Should you Build or Buy a Guided Selling Technology?

Explore the features

Got a question? See How SMARTASSISTANT works, have a look at common questions or


Contact us

Ready for the next level?

Take SMARTASSISTANT for a spin and see for yourself. Get started free for 30 days and start making deciding easier.


Start my free trial
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