Create Better Customer Service Experiences
Customers don't do 9 to 5. They expect to receive customer service and support whenever a question or issue pops up.
With SMARTASSISTANT you can make sure that your customers can quickly discover helpful information.
Digitize your customer care and customer service to diminish contact center frustrations and greatly improve the customer service experience.
Offer Self-Support and Self-Help
Interact with your customers more effectively.
The more you can digitize the experience, the more satisfied these modern customers will be.
McKinsey and Company found that by digitizing customer care, customer satisfaction could be raised by 33% while cutting costs by 25-35%.
With SMARTASSISTANT Self-Support advisors, your customers are guided through an interactive Q&A flow through which they can find answers to their questions and resolve issues much quicker.
Preempt unnecessary call volumes and reduce low-level, repetitive calls to live agents, making them more efficient and allowing them to focus on solving issues that truly require human contact.
Improve your Service
with Guided Troubleshooting
Traditional troubleshooting methods
are often static and ineffective.
They come with long troubleshooting times, frequent problem escalations, high turnover, staffing requirements, and agent training costs.
This leads to increased expenses and customer dissatisfaction.
SMARTASSISTANT Guided Troubleshooting helps you to empower and train your agents. They are guided through a step-by-step process to quickly diagnose a problem, identify its root cause, and select the right solution or fix.
Tip: The solution can be used online and offline to support mobile service agents.
Digitize your Customer Service
for more satisfying service experiences.
The SMARTASSISTANT Digital Advice solutions for Customer Service help you to improve the customer service experience, reduce costs, and increase problem resolution rates.
Faster answers mean happier customers
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