• Arcelik
  • Beko
  • Canon
  • Conrad
  • Swisscom
  • West Marine
  • Leroy Merlin
  • LUNA Sandals

Create Better Customer Service Experiences

Customers don't do 9 to 5. They expect to receive customer service and support whenever a question or issue pops up.

With SMARTASSISTANT you can make sure that your customers can quickly discover helpful information.
Digitize your customer care and customer service to diminish contact center frustrations and greatly improve the customer service experience.


Offer Self-Support and Self-Help

Interact with your customers more effectively.

The more you can digitize the experience, the more satisfied these modern customers will be.

McKinsey and Company found that by digitizing customer care, customer satisfaction could be raised by 33% while cutting costs by 25-35%.

With SMARTASSISTANT Self-Support advisors, your customers are guided through an interactive Q&A flow through which they can find answers to their questions and resolve issues much quicker.

Preempt unnecessary call volumes and reduce low-level, repetitive calls to live agents, making them more efficient and allowing them to focus on solving issues that truly require human contact.

Get started today
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"SMARTASSISTANT provides us with a powerful platform and lots of benefits out of the box. The dynamic decision engine was very easy to configure, enabling us to see results quickly. Thanks to the flexibility of the platform, we were able to translate the interactive advisors into multiple languages and integrate them on over 50 of our country websites."

Rob Thomas, EMEA Marketing Strategy Director, Canon Europe Ltd. - Canon
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Improve your Service
with Guided Troubleshooting

Traditional troubleshooting methods
are often static and ineffective.

They come with long troubleshooting times, frequent problem escalations, high turnover, staffing requirements, and agent training costs.

This leads to increased expenses and customer dissatisfaction.

SMARTASSISTANT Guided Troubleshooting helps you to empower and train your agents. They are guided through a step-by-step process to quickly diagnose a problem, identify its root cause, and select the right solution or fix.

Tip: The solution can be used online and offline to support mobile service agents.

See a demo
Digitize your Customer Service
for more satisfying service experiences.

The SMARTASSISTANT Digital Advice solutions for Customer Service help you to improve the customer service experience, reduce costs, and increase problem resolution rates.

Download the Product Overview
Interactive Call Scripting
Guide agents and provide them with additional suggestions and hints as they interact with your customer.
Contact Center Module
Connect your digital advisors with your existing contact center solution through customized interfaces.
CRM Connector
Integrate customer service advisors with your CRM system to enrich existing profiles.
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Start with a free trial
Start with a 30-day free trial to explore how SMARTASSISTANT Platform works. You'll be surprised how quickly you can build, launch and optimize your digital advisors.
Get support from a partner
Our experienced Solution Partners can help you get started. Just browse through our partner network and find an agency near you.
Want to talk first?
Schedule a guided demo with our Digital Advice experts. They will take a look at your specific requirements, answer your questions, and will help you define a sustainable Digital Advice strategy.
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Faster answers mean happier customers

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Recommended for you

Find more resources here

Guided Selling Live! 2016 - Access All Areas
SMARTASSISTANT Live Engagement - Advise Customers in Real-Time
Case Study
How Swisscom uses SMARTASSISTANT to deliver an excellent advice experience
Why You Have to Optimize the Telecom Online Pre-Sales Customer Experience
The Anatomy of A Great Digital Advisor [Infographic]
IBM Commerce: Closer Look at SMARTASSISTANT - Interview with Markus Linder (CEO)

Explore the features

Got a question? See How SMARTASSISTANT works, have a look at common questions or

Contact us

Ready for the next level?

Take SMARTASSISTANT for a spin and see for yourself. Get started free for 30 days and start making deciding easier.

Start my free trial
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