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What Online Shoppers Want: 5 Steps to a Successful E-commerce Website [Infographic]


We've surveyed more than 1,000 consumers in the US, UK, and Germany and share their 5 essential items for a successful online shop in this infographic.

Here’s a quick summary:

  • Trust
  • Frictionless experience
  • Assistance and support
  • Self-service
  • Innovative customer engagement


Check out the infographic for more detail and download the full report here.

Humanizing Digital 2020 Consumer expectations