Omnichannel Advice Experiences for your Customers

Share your advice. Wherever and Whenever.

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Consumers expect a consistent experience across touchpoints and devices, whether they shop via the web, on mobile devices, or at brick-and-mortar stores.
With the SMARTASSISTANT Digital Advice Suite, you can deliver a seamless and consistent advice experience as consumers move between different channels.

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Upgrade the In-Store Experience

Offer easily-accessible information, education, and advice

Did you know that 55% of shoppers prefer self-help over speaking to a company representative?

 

With SMARTASSISTANT POS, you can deliver a stronger in-store retail experience, bolster in-store sales and increase customer satisfaction.

- Offer advice and assistance via Self-help

Integrate digital advisors on in-store touch-screen displays or self-service kiosks to guide shoppers to the best products for them.

- Share consistent advice

Equip sales associates with digital advisors on tablets to turn them into on-demand store experts and help them provide dynamic, interactive, and convenient consultative advice to shoppers.

- Help retail partners sell more

Let in-store shoppers discover your brand's value offerings and explore your product lines by integrating digital advisors into brand corners at retail partners.

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Create Compelling Mobile Experiences

Optimize your mobile strategy, create more intuitive mobile experiences, and increase your mobile conversion rates.

Mobile should be more than an afterthought:
With SMARTASSISTANT you can quickly implement more convenient customer experiences for your mobile shoppers.

SMARTASSISTANT digital advisors are customer-oriented, responsive solutions, so you can be available wherever your shoppers are and whenever they need your advice to decide.


- Make interactive expert advice available via Push or Pull

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QR Code

Beacons

- Integrate location and time-based information to offer more personalized advice

Nearby store locator

In-Store Shopping Map

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Deliver Satisfying Contact Center Experiences

Provide fast, consistent, and informed advice and support via your contact center agents.

SMARTASSISTANT Customer Service solutions enable you to elevate the customer service experience and increase customer satisfaction.

- Reduce training costs and on-boarding time

Use digital advisors to help new hires get familiar with your products and benefits to share consistent advice and support during customer interactions.

- Improve the agents' capabilities and performance

Integrate digital product advisors into your CRM systems to allow agents to understand the caller's needs and meet them accordingly.

- Connect with customers in real-time

Leverage the SMARTASSISTANT Live Engagement solution to assist customers via Live Chat, Video Chat, Co-browsing, and screensharing.

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Discover the suite

Take SMARTASSISTANT for a guided test drive, personalized to your needs.

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