Create rewarding shopping experiences
Research suggests that 83% of online shoppers need some support while making a purchase.
It only takes mere seconds of indecision before they are ready to leave your store in frustration.
Customer expectations are higher than ever and the challenges are real; abandoned carts, fierce competition, and fickle customers who are unwilling to spend hours comparing and weighting product features. Solving these issues requires a paradigm shift: Putting the shopper's needs back into focus. With the SMARTASSISTANT Digital Advice Suite, you can create experiences that guide shoppers to the right products faster to help you become their Point of Decision.
Not price, but experience
Personalization and CRM integration
Put needs in the focus
Boost conversion and loyalty
Anywhere and everywhere
Upselling and Product bundling
Dont sell any product, sell the right product
(avg. 20%+ increase in sales) through seamless education, smooth upselling opportunities, and flexible product bundeling.
Thanks to SMARTASSISTANT, we’re able to educate and guide our customers in a way that simply wasn’t possible in the past. The Bike Finder cuts through the confusion, gives users confidence in our expertise, and helps them reach the point where they’re ready to go to a retailer with the Trek brand on their minds."
"Buying decisions often happen online before a person ever walks through a retailer’s door. It’s essential for a brand to provide the information and tools to help customers make these decisions online."
"To create a more engaging mobile experience and offer effortless shopping, we decided to use SMARTASSISTANT's Swipe Advisor interface design for our existing Living Style Advisor. Our goal is to make it easier and more fun for mobile shoppers to discover and explore interesting items on the go."
"SMARTASSISTANT is a great tool to communicate our brand-specific product benefits, increase our shoppers' purchasing confidence, and up-sell. We've generated increased revenues by up 43% where shoppers used our product advisors."
"The core mantra of LUNA Sandals is "thoughtful simplicity". Our customers love our sandals for the simplicity of design, ease of use and the amount of thought that goes into each and every pair. We owe it to our customers to offer the same thoughtful simplicity with our purchasing process. SMARTASSISTANT allows us to focus on each customer, simplify his or her decision-making process, and increase confidence in the choices made."
"SMARTASSISTANT provides us with a powerful platform and lots of benefits out of the box. The dynamic decision engine was very easy to configure, enabling us to see results quickly. Thanks to the flexibility of the platform, we were able to translate the interactive advisors into multiple languages and integrate them on over 50 of our country websites."
Sleep Matters - So Does Having the Right Mattress! Very's Interactive Mattress Advisor helps people to quickly figure out the best mattress for their individual sleeping habits.
Home improvement retailes must offer more than an extensive selection and low pricing. Shoppers want personal advice and service to make a purchase decision. See how OBI does it with advisors in multiple product categories.
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